Frequently asked questions..

How often and what types of SMS messages do you send?

Cases in which SMS can be sent to customers:

Deletion of an entry by an administrator.
Rescheduling of an entry by an administrator.
SMS reminder

How much does it cost for a customer to make an appointment?

For clients using the independent scheduling service, creating entries is free.

To delete your entry you need to click on the link: authorize in the system and go to the my entries page.
After that, click the "delete entry" button.

Does the website work correctly on mobile devices?

The site is fully adaptive to any mobile phone or tablet, for swift and comfortable work.
You can familiarize yourself with the mobile version by clicking the "Mobile version" button at the top of the screen.
A special lightweight mobile entry form is used to schedule clients.
You can also switch between the full and mobile versions of the website on your mobile device, as many smartphones have large enough screens for comfortable use of the full version.
When registering a queue, it is recommended to use a tablet, a laptop, or a personal computer, as you will have to enter certain information.

What are the prices of paid services?

Base service is provided free of charge. You pay only for additional subscriptions. You can you can learn more about these on the following page: Price

What happens when account balance has insufficient funds?

The service will continue to work as usual, except the SMS reminders will stop coming.

Is it possible to conduct parallel scheduling to several specialists at once?

Yes, multiple queues are supported.
For a model with multiple queues, when creating a new entry, you must first select the queue in which an entry will added, then select service and time.

What kind of contract gets concluded? Where can I read it?

Work is carried out according to the offer agreement.

Reporting and analytics?

In the current version of the system, the following reports are available:

Consolidated report / The number of entries, worked and free time /

Demo access as a company

How many users can manage the queue?

In your account setting [Settings] -> [Operators], you can add any number of administrators and specify which queues they have access to.
By default, general settings (work schedule, services, etc.) can only

I want my name on the Internet, can I bind a domain to my queue?

To create your website on the basis of electronic queue you need:

Purchase a domain (for example timeplanme.org) from any domain sellers.

What new features are planned to be added?

List of planned improvements:

Group entry
Work only via email
Entry from

How to recover my password to the website? How does authorization work?

Both queue managers and visitors are authorized on the site using SMS message code verification. After a successful login, the user's browser remembers it, and the next time you open the site, you will not need to receive SMS again (if cookies are not dis

How can I synchronize my records with your service so that they do not overlap?

You can split your work time into two parts. Give one part to Internet service, and the other part of the time is left for manual maintenance (for example, to schedule clients who are in an urgency). But we strongly recommend that you keep all the records

Is it possible to hide the queue from the list of companies on the website?

Yes, by contacting technical support, we can remove your company from the list of companies on the site. Access will be via direct link only. Thus, you can use the site absolutely incognito. For complete security, you can turn off SMS reminders for client

What ways of integration are available?

See the full list of features and integration methods on a special page. Integration

How to set your own text for SMS reminders?

In the [Settings] -> [Notifications] section, select the "text" button next to the desired message.
On the next page you will see the current message template, the default template, and you can apply template chan

Is it possible to change the name of my page (personal account) https://timeplan.me/32ds234s to another?

Yes, in your account settings, [Settings] -> [General Information] -> [Internet Address], you can specify any name for the subdomain.
For example: https://timeplan.me/anna

Is it necessary to indicate a mobile phone number when creating an entry? What if it is not known, or the client does not want to show it?

The administrator can add clients in account settings without specifying a mobile phone number.
You can create an entry without confirming the phone number for clients by enabling the corresponding setting in this

I provide services to clients from different countries, what can I do?

Enable two settings in the "Authorization" section of your settings: "Allow creating entries without confirming the phone number" and "Disable phone number format check". This will allow clients from different countries to create entries on their own.

I need an unusual setting, do you have ...?

If you did not find the answer to your question on the website (on the main page, in the FAQ, or the video), write to tech support.
Many settings are hidden so as not to complicate the user interface, and are acce

How long has this service existed?

The service was launched in 2011. After the launch, deeper work was carried out to collect market needs, as a result of which it was decided to radically change everything and go to a new level of automation. The new version was launched in the fall of 20

How reliable is the service?

Our team of developers has extensive experience in developing highly loaded 24/7 services. We use the following technologies:

The site runs on dedicated servers in a German data center.

I'm a client, making an appointment

Demo access as a Customer

I accept clients

Demo access as a Company