Frequently asked questions..

How often and what the types of sms messages do you send?

Cases when smses can be send to visitors:

Removing a record by administrator.
Move a time of visit by administrator.
Sms reminder before 3 days.
Sms reminder day before.
Sms reminder before 3 hours.

Client can disable sms reminders in the private cabinet or via support.

For visitors all absolutelly free.

To delete your entry you need to click on the link: log in to the system and go to my entry page.
After that press the "Delete record" button.

Does site work on mobile devices correctly?

The site is fully adapted for fast and comfortable work from any mobile phone, tablet.
You can get acquainted with the mobile version by using the "Mobile version" button at the top of the screen.
A special lightweight mobile form of recording is used to record customers.
You can also switch between the full and mobile version of the site on your mobile device, as many smartphones have large enough screens for comfortable use of the full version.
When registering the queue it is recommended to use a tablet, laptop, or personal computer, as you will have to enter some information.

What about costs for companies?

Service is free for base functional. You need to pay only for extra opportuinties. You can see details on the page: Prices

What happens if the money runs out?

The service will continue to work the same way as it did, only the SMS reminders will stop coming.

Can I make a parallel recording to several specialists at once?

Yes, multiple queues are supported.
For the multi-function model, when creating a new record, you must first select the queue to which the record is made, then the service and time.

Do I need to sign a contract?

Service works according to сontract-offer.

Reporting and analytics?

The following reports are available in the current version of the system:

Summary report / Number of records, hours worked and free time /

Demo-access, company role

How many persons can manage my queues?

In [Settings] -> [Operators] personal cabinet you can add any number of administrators and specify which queues they have access to.
By default, the general settings (work schedule, services, etc.) can be cha

I want my name on the Internet, can I tie the domain to my turn?

To create your own website on the basis of the electronic queue you need:

Buy a domain, for example, napriemcom.ru from any domain vendors, for example.

What new features are planned to be added?

List of planned improvements:

Group recording
Work only via e-mail
Recor

How do I recover my password to the site? How does authorization work on the site?

Both queue administrators and visitors authorize on the site using the code from the SMS message. After a successful login, the user's browser remembers it, and the next time you open the site, you will not need to receive an SMS again (unless you disable

Can two person to make a record in one time?

You can split your timetable on two parts. One part for online calendar and second as you used to do. But finally the using only online calendar is more comfortable.

Can I hide a queue from the list of companies on the site?

Yes, upon request, we can remove your company from the list of companies on the website. Access will only be via a direct link. Thus, you can use the site completely incognito. For complete secrecy you can disable SMS reminders for clients in your persona

What ways of integration are available?

See the full list of features and ways to integrate on the special page Integration

How do I set up my reminder text?

Select the "text" button next to the message in [Settings] -> [Notifications].
On the opened page you will see the current message template, the default template and you can submit a request to change the template

Can I change the name of my page (office) https://timeplan.me/32ds234s to another?

Yes, you can enter any name for the subdomain in the [Settings] -> [General Info] -> [Internet Address] menu in your personal cabinet.
For example: https://timeplan.me/olga .

Do I have to enter my mobile phone number when recording? What do I do if I don't know my mobile number or if my client doesn't want to give it to me?

The administrator can add clients in the personal cabinet without specifying the mobile phone number.
To open a record without confirming the phone number for clients, you can enable the corresponding setting in t

I provide services to clients from different countries, what should I do?

Enable two settings in the "Authorization" section of your personal cabinet: "Allow recording without confirming the phone number" and "Disable phone number format verification". This will open the self-recording for clients from different countries.

I need an unusual setting, do you have any...?

If you can't find the answer to your question on the website - on the homepage, in the frequently asked questions, and in the video - write to the technical support.
Many settings are hidden so as not to complicat

How many years do you work?

The site have been started on 2011 year. After begining we faced to with difficulties and as result we released second version in 2015 year. But site works since 2011 and never stops.

Is it reliability?

Our developers have big experience of creating big systems 24x7. We are using following technologies:

The site works in German datacenter.
Automatic reqular backups.
Administrators can get full queue every day on email.
We use systems to control availability of site .

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Demo access as client

I accept clients.

Demo access as Company